Terms and Conditions

SAB Technology FZE registered in Dubai, United Arab Emirates maintains the dxbplan.com Website ("Site"). Site (DXBplan.com) including its software and content - text, images, video, services and any other information - contained in or presented on the website is owned by SAB Technology FZE, 203 Saba 3, Jumeirah Lakes Towers, Dubai, Company Registration Number 741264. Bookings in person or through the Site are subject to these Terms of Use, our Privacy Policy, and/or the specific Terms and Conditions applied by the Provider (see Terms and Conditions link on each booking page). SAB Technology FZE reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, COMPANY may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

Our Operations

United Arab Emirates is our Country of Domicile. SAB Technology FZE controls this Site from the U.A.E. SAB Technology FZE makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

No binding offer

The information on this Website is for general informational purposes only. Information on dxbplan.com does not constitute an offer binding to us. Binding agreements with suppliers of activities available on the Website require a booking request through the platform and the supplier's acceptance of the booking request.

Payment terms & conditions.

SAB Technology FZE accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider's user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use.
A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of SAB Technology FZE. All refunds will be made onto the original mode of payment. In order to use the Payment Services offered on dxbplan.com, the User must provide account information for a valid credit card through the dxbplan.com booking process. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. The User may make payments through dxbplan.com in the United Arab Emirates Dirhams (AED). If the User selects to pay by credit card then the details on the customer's ID (cardholder's ID) should exactly match that of the credit card used to make the purchase. Following a payment transaction, dxbplan.com will block the allocated credit card for up to two working days while the booking request is confirmed with the Provider. If successful, the card will then be charged. Should the Provider/Supplier not be able to fulfill the booking request, the blocked amount will be released. Please note that the time taken to unblock the amount depends on the policies and procedures of your card issuer, however,dxbplan.com releases the amount in all cases within two working days of the transaction if it is not confirmed with the Provider/Supplier. As a courtesy, we will email a receipt to the email address associated with your Account upon completion of a transaction using the Payment Services. Please note that Payments will be recorded to SAB Technology FZE (the parent company of dxbplan.com) on bank notifications and credit card statements. You may print and save copies of these receipts. The booking confirmation will follow as soon as the request has been confirmed from the Provider/Supplier. Multi-currency priced transaction, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

Cancellation policy

If the User cancels the activity, the cancellation policy mentioned on the booking confirmation and/or voucher is authoritative. The User is advised to carefully read the cancellation policy mentioned in the booking terms and conditions on the website for each individual experience prior to booking.

If not stipulated otherwise on the booking confirmation and/or voucher, the following cancellation policy applies:

  • - No refunds will be made after the scheduled experience has commenced.
  • - Cancellations made 72 hours prior to the scheduled booking date will be refunded in full. No refunds will be made for cancellations made less than 72 hours prior to the scheduled booking date. No refunds will be made to no shows after the scheduled experience has commenced.
  • - Amends to the date and time of a scheduled booking are subject to the supplier's availability. Up to 72 hours prior to the scheduled booking date and subject to availability, the User may amend the date and time of the booking at no charge. To amend or cancel a booked service, it is mandatory to use the relevant form on the dxbplan.com website under User account
  • My Bookings
  • - Refunds will be made in full in instances where the Provider/Supplier cannot fullfill the booking request. Should the requested date and time not be available, an alternative date and time will be suggested to the User. Should the User decide to cancel the booking due to non-availability of the preferred date and time, a full refund will be made.
  • - The refund will be made within 20 working days by crediting the credit card used for booking. If the credit card payments before the use of the booked service is not honoured or revoked, this will be considered as a booking cancellation and cancellation fees will apply.

 

Booking procedure

If you book a certain service, all booking and payment processes, amendment or cancellation of the booking need to be conducted using the specific forms on dxbplan.com, to which you receive links in the e-mails dxbplan.com sends you upon completion of the booking process. Otherwise there may be difficulties in the proper completion or termination of the contract. In this case, dxbplan.com is not liable. For assistance, you can call +9714 4321958. When booking a service using dxbplan.com you are bound to your request (offer) for two working days (excluding Friday and Saturday that are non-working days in the United Arab Emirates where dxbplan.com is based). For calculation of time, the time zone of the United Arab Emirates (GST - Gulf Standard Time) applies.

Warranty policy (No Warranty)

dxbplan.com makes every effort to ensure that the information in or through the Website is accurate, however we do not provide any warranties, express or implied, in relation to its correctness, completeness, validity, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). For each booking, the currently effective Terms and Conditions as stipulated for that experience/activity are applicable. Due to the nature of the Website, we may change, add or remove information and amend its structure and functions at any time at our sole discretion, without specifically informing Users, and without removing outdated information or characterizing it as such. We may also block Users from accessing the Website or parts of it, or require certain conditions to be fulfilled for such access. We do not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software. Moreover, we do not guarantee that information available on the Website has not been altered through technical defects or by unauthorized third parties.

Your account on DXBplan.com

Before booking a service or buying any tickets on dxbplan.com, you need to open a user account and register. When you register, you will enter personal information that will, as far as necessary, be forwarded to the Provider during the course of the booking process. The registration of more than one user account for the same natural or legal person is not allowed. The user account is not transferable. As a User you are required to provide complete and accurate information and keep it up to date as dxbplan.com is not liable if a booked service cannot be carried out or other damages occur, because of outdated or incomplete information. If you use Site (DXBplan.com), you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

Limited liability

We exclude our liability, and that of our agents and independent contractors, and our and their employees, officers and agents, for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law.

Reviews On DXBplan.com

Upon completion of an Experience, you have the opportunity to review the booked service using the DXbplan.com review system. dxbplan.com reviews aim to create a meaningful and accurate profile of the performance, reliability and trustworthiness of the Provider. The corresponding information will be sent to you via e-mail after completion of the service. You are obliged to make only factual and truthful statements. Inaccurate, irrelevant, insulting comments etc. are to be omitted. Myconciege.com explicitly reserves the right not to publish reviews without giving reason. All reviews are subject to moderation before being published on myconcierge.com Office foreign assets control (OFAC) sanctioned countries.

SAB Technology FZE will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific

Representations by you (User/Visitor)

By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to SAB Technology FZE through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Permitted use.

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by SAB Technology FZE to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by SAB Technology FZE to do so. The content and software on this Site is the property of SAB Technology FZE. The cardholder must retain a copy of transaction records and Merchant policies and rules.

No commercial use.

This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain SAB Technology FZE's prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. SAB Technology FZE will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

Copyright policy.

SAB Technology FZE may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

Violation of terms of use.

You understand and agree that in SAB Technology FZE's sole discretion, and without prior notice, SAB Technology FZE may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if SAB Technology FZE believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of SAB Technology FZE, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to SAB Technology FZE for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. SAB Technology FZE may release user information about you if required by law or subpoena.

Indemnity.

You agree to indemnify and hold SAB Technology FZE, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

Advertising.

The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. SAB Technology FZE is not responsible for the acts or omissions of any advertiser or sponsor.

Severability.

If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect. Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

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